Responsibilities and Duties:
· Welcome and orientate visitors/patients upon arrival at the lobby.
· Assist visitors/patients with online pre-registration and checking in at the self-help kiosks and entry gantries, as well as checking out at the exit gantries.
· Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at the entry gantries, to avoid tailgating instances.
· Assist visitors/patients with way-finding around the hospital premises.
· Ensure that cleanliness, safety and conditions of equipment used at waiting area, self-help kiosks and gantries are well maintained and functioning
· Handling of enquiries or feedback from the visitors/patients
· Conduct checks of the waiting area and toilets at L1 ensuring that they are clean and their amenities are well stocked, maintained and in working condition.
· Welcome and orientate public upon arrival at sheltered car porch / lobby.
Job Requirements:
· Minimum GCE ‘N’ levels.
· Experienced in customer service with good interpersonal skills.
· Minimum 1-2 years of relevant experience especially in healthcare sector.
· Cheerful and friendly personality and enjoys interactions with the public, especially the elderly.
· Service-oriented and a good team player.
· Able to commit to shift work.
