ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialized rail engineering works, sustainable solutions and FM Consultancy services. With strong presence in various counties across South East Asia, we operate across mission-critical industries - aviation, transportation, healthcare, education, government and commercial.
ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customisable to best suit your unique needs.
Responsibilities:
- Perform daily operational tasks including monitoring, liaising, dispatching, and closing day-to-day issues and works within the Fault Management Center.
- Escalate any abnormalities and outstanding works to the Team Leader for further action.
- Maintain clear and effective communication in English with all stakeholders.
- Demonstrate patience and empathy when interacting with tenants, contractors, and other stakeholders.
- Utilize proficiency in Microsoft Office tools, applications, and services to document and manage fault reports and resolutions.
- Interpret architectural drawings and Changi Aerodrome Map to facilitate fault identification and resolution.
- Organize, prioritize, and multitask effectively to manage multiple ongoing issues and tasks.
- Work collaboratively as part of a team within the Fault Management Center and with other departments.
- Utilize domain expertise in Building Management/Facilities Management to enhance fault detection and resolution processes.
Requirements:
- GCE ‘O’/‘N’ level with pass in English language
- At least two (2) year of relevant experience dealing with customers at frontline and call centre experience.
- Good communication skills in English, positive mindset and strong willingness to learn
- Have good documentation practice.
- Customer service-oriented mindset.
- Has a good safety mindset and displays good WSH behaviors
