- Salary: $2, 500 - $3, 500
- Working Days: Mon - Friday, 8.30am – 5.15pm
- Location: Office - Kwong Min Road (Boon Lay) | Travel to site if required
Operational Support:
- Assist the Account Manager in coordinating and prioritizing maintenance tasks, addressing issues encountered by the team.
- Support the optimization of manpower, standard time, equipment, and energy usage.
- Provide regular updates on maintenance activities and help resolve operational challenges.
Customer Relationship Management:
- Assist in responding to customer complaints and support customer satisfaction investigations.
- Work with the Account Manager to collect feedback from customers, Dealers/Distributors, and maintain positive relationships.
- Help escalate complex issues to the Account Manager that may impact service quality or business performance.
Financial Support:
- Assist the Account Manager in monitoring financial performance, documenting expenses, and helping to track account receivables.
- Support the management of after-sales service delivery, including the use of Microsoft Business Central for financial tracking.
- Aid in the preparation of financial reports, including service revenue and margin data.
Team Management:
- Provide administrative support in the recruitment, interviewing, and training of technicians as required by workload demands.
- Support the management of a team of technicians by tracking their schedules, workload, and performance metrics.
- Help facilitate communication between technicians, subcontractors, OEMs and the Account Manager to ensure smooth operations.
Logistics and Procurement:
- Assist with parts, materials, and tools procurement for scheduled maintenance, repairs, and emergency service calls.
- Support logistics planning to ensure that the necessary resources are available for maintenance activities.
- Aid in the coordination with subcontractors, from comparing quotations to ensuring timely delivery of services and materials.
Contract and Quotation Support:
- Help in the preparation and management of contract renewals, ensuring that all necessary documentation is in place.
- Assist the Account Manager in generating quotations for simple repairs and service requests.
Health, Safety, and Compliance:
- Help drive Environmental, Health, and Safety (EH&S) initiatives, ensuring compliance during all maintenance operation.
- Support the monitoring of safety standards and participate in creating EH&S awareness within the team.
Performance Metrics:
- Assist in tracking and reporting key performance indicators (KPIs), such as technician productivity, field expenses, and Aftermarket Service Sales revenue.
- Provide regular feedback on operational performance to the Account Manager.
Job Requirements:
- Min. Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
- Proficiency in Microsoft Business Central or similar tools.
- Understanding of EH&S standards and practices.
- Passionate in picking up knowledge of Professional/Commercial Foodservice Equipment.
Leong Jia Qi Reg No. : R24124746
The Supreme HR Advisory Pte Ltd EA No. : 14C7279
