- Salary: $2, 500 - $3, 500
- Working Days: Mon - Friday, 8.30am – 5.15pm
- Location: Office - Kwong Min Road (Boon Lay) | Travel to site if required
Operational Support:
- Coordinate and prioritize team activities to ensure smooth operations and timely issue resolution.
- Optimize resource utilization including manpower, equipment, and energy to enhance operational efficiency.
- Prepare comprehensive reports on Preventive Maintenance completion, including details on equipment lifecycle, recommended parts replacement.
- Document any parts that were replaced during PM or on Ad-Hoc Basis
- Update the equipment list monthly during the execution of Preventive Maintenance activities
- Ensure that end-end process of procurement of require Parts for maintenance is ordered.
Customer Relationship Management:
- Assist in maintaining strong relationships with customers, dealers, and distributors.
- Collaborate with the Account Manager in addressing key customer complaints and conducting satisfaction investigations to implement improvement plans.
- Conduct training sessions for technicians, customers, and dealers/distributors on the operation and maintenance of Commercial Kitchen Equipment.
Team Management:
- Assist in training technicians as necessary to meet workload demands and quality standards.
- Supervise and manage a team of service technicians and in-house subcontractors.
Contract Management:
- Support in managing contract commitment in terms of KPI (Critical Equipment Reliability; CM Completion Rate; PM Completion Rate, Emergency Response SLA; Hygiene Audit; Compliance to Fire Safety, WSH, GRA and Security Access Requirement; Service Quality Survey).
Health, Safety, and Compliance:
- Drive EH&S initiatives, promote EHS awareness, and monitor compliance within the team.
Performance Metrics:
- Collaborate with the Account Manager to track and improve KPIs such as productivity, field expenses, and Aftermarket Service Sales revenue/margins.
Job Requirements:
- Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
- With experience in a similar supervisory role within Aftermarket Service Industry
- Proficiency in Microsoft Business Central or similar tools.
- With understanding of EH&S standards and practices.
- With experience in conducting training sessions for technicians, customers, and dealers/distributors on Commercial Kitchen Equipment
Leong Jia Qi Reg No. : R24124746
The Supreme HR Advisory Pte Ltd EA No. : 14C7279
