Primary Objective(s) of Position
- Attending to customers’ enquiries, managing customer relationships and executing shipments.
Duties & Responsibilities
- Handle Request for Quotation (RFQ) responses and coordinate with the Operations Department.
- Generate Job Orders and ensure their prompt execution.
- Monitor order and delivery schedules, coordinating with vendors, the Operations Department, customers, and international suppliers to ensure on-time delivery.
- Compile daily, weekly, and monthly shipment/order reports for customers and management.
- Plan and generate stuffing lists for the Operations department for each shipment.
- Prepare and process import/export shipping documents.
- Input and update order delivery statuses promptly and accurately in the customer's in-house system (SAP).
- Investigate and address service failures or complaints, implementing corrective and preventive actions.
Skills & Experience
- GCE "A" level and above
- Freight forwarding experience
- Proficient in Microsoft Office applications
- Possess good communication skills and interpersonal skills
