Key Job Tasks :
- Understand and know how to operate the Opera cloud-based on property management system.
- Meet and greet guests upon their arrival at the hotel.
- Assist with luggage requests.
- Perform all check-in tasks effectively and efficiently.
- Escort guests to room and introduce the amenities in the room.
- Share and promote the facilities and services offered by the hotel.
- Perform all check-out tasks effectively and ensure billing is accurate.
- Answer phone calls within three rings.
- Record any guests that need assistance and/or incidents.
- Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.
- Follow up with daily pending tasks.
- Take and manage reservations for walk-in guests and/or when reservation department is closed.
- Interact with guests warmly and appropriately, making them feel welcomed and valued.
- Be a lobby ambassador proactively.
- Attend to guests’ queries, needs and other special requests professionally and promptly.
- Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.
- Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)
- Coordinate with the other hotel departments to provide a seamless stay experience for guests.
- Maintain a high standard of cleanliness, hygiene, and presentation of public areas.
- Ensure daily shift tasks are completed dutifully and smooth shift transition.
Education :
- GCE ‘O’ level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent with a minimum 2 years of hospitality experience.
Skills :
- Positive service mindset and willing to go the extra mile
- Energetic and cheerful disposition
- Enjoy interacting with people
- Good communication (verbal and written) and human relations skills
- Good planning, organising and coordination skills
- Ability to work independently and take initiative
- Good grooming standards and personal presentation
- Flexibility on working days and hours including weekends and public holidays
