Reception
- Cover front desk customer service duties for Primary School and MOE Kindergarten.
- Answer phone calls, attend to walk-in visitors, takes messages,responds to enquiries and provide general useful information (in a dynamic environment where high calls volume can be expected during peak hours).
- Maintain customer related information when required, eg phone log.
- Communicate with teachers regarding parents’ feedback/ messages from phone calls or walk-in parents.
- Handle daily varied demands and queries from parents/ students/ vendors/ staff etc.
- Render first level assistance to walk-in students’ needs including attending to sick and injured students, early dismissals. To escalate such cases to other colleagues in the office immediately if it is beyond superficial cases
- Handle/ support situation when student(s) vomited and soiled their clothes.
- Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/ parent, locating classroom.
- Assist in receiving of goods and incoming mails.
- Maintain tidiness of the reception area at all times.
Administration
- Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students.
- Assist in the dissemination of information: school circulars, parents’ messages.
- Inventory management of spare uniforms and first aid items.
- Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves.
- Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking.
- Any other duties assigned by School Leaders, Administrative Managers (AM) or Operation Managers (OM), including supporting school key personnel as assigned by the AM.
Qualification:
- Minimum 3 GCE “N” Level Passes including English and Mother Tongue language.
- Must be proficient in computer applications such as MS Word, MS Excel.
- Possess customer service oriented disposition with good interpersonal and communication skills.
- Shall have at least 3 years of relevant experience in administrative role and/or front desk reception, preferably with prior working experience in an educational institution.
- Able to relate well with young children.
