Responsibilities:
- Study client’s requirement and provide optimal logistics operating solutions.
- Work closely with operations to identify any out-of-scope requests, generate change request forms and update standard operating procedures.
- Be the key point of contact between business and its clients, building strategic partnerships, overseeing business performance to strengthen existing client relationships.
- Maintain up-to-date client profile with contract expiry dates and perform contract renewal with clients nearing to the expiry dates.
- Be able to negotiate rates and service scopes with existing clients.
- To support implementation of projects handover, and on occasion, take the lead to develop and cross-functional implementation of value-added supply chain solutions.
- Consistently monitor our service standards and work with our operations team to drive suppliers and operation teams across all areas of responsibility ie lead times, complaints, escalation.
Requirements:
- Bachelor's degree in Supply Chain Management / Logistics or relevant qualification and above.
- At least 5 years’ of relevant experience within a similar position in the logistics industry is preferred
- Excellent written and verbal communication skills
- Proven experience or track records of past secured accounts and positive sales performance
- Proficient in MS Office such as PowerPoint, Excel, Words etc
- Excellent business acumen, with strong business analytical skills
- Strong project planning & management skill, and handling multiple projects, assignments and duties
- Customer oriented
