Aftermarket Sales Manager (MRO/ Aviation/ Helicopter)
Location: Seletar
Salary is commensurate with the experience
Our client is an American aerospace manufacturer. They manufacture military rotorcraft as well as commercial helicopters. Our client also involves in wholesale of aircraft equipment and aircraft supplies (including aeronautical equipment).
Job Summary:
- Responsible for business development & sales initiatives for company’s entire aftermarket portfolio within their assigned region.
- Focus on new business development, customer relationship building, intelligence gathering, as well as identifying/supporting key customer accounts, win strategy & proposal development, and leading aftermarket sales growth initiatives in region.
- Serve as the primary point of contact between the customer and aftermarket support teams.
- Proactively work with the company cross functional teams to ensure that MRO, Supply Center, Aeronautical Accessories (AA), CRO, Sustainment Plans, BTA, and Blades & Panels AOP targets are achieved.
General Responsibilities:
- Responsible for aftermarket business development and revenue growth for company’s portfolio of aftermarket services.
- Serves as the primary contact for customers for all aftermarket sales related opportunities.
- Supports regional funnel growth (initiatives, data analysis, data integrity) in Salesforce.com.
- Assists customers with identification of necessary parts and accessories as needed.
- Actively seeks and identifies cross-sell and up-sell service opportunities for aftermarket products & services.
- Develops and implements regional marketing & sales strategies in conjunction with the Marketing team that increase customer awareness of our capabilities and contribute to the financial goals and objectives of the company.
- Responsible for growing and maintaining customer relationships and developing new revenue streams to grow sales.
- Responsible for the strategic development of sales proposals & win strategy. Works with customers to determine needs and proposal specifications. Works collaboratively with Contracts, Finance, and Legal teams to ensure company compliance.
- Works collaboratively with Supply Centers, Manufacturing, Supply Chain and Engineering to ensure product delivery and resolution of customer issues.
- Makes appropriate recommendations to improve and expand services by conducting research among competitive service providers and evaluating customer needs.
- Periodically benchmarks the aftermarket support network against other regional service providers.
- Provides periodic sales & funnel reports to the Director of Aftermarket Sales as requested (e.g. sales trend analysis, projected service volume by quarter, sales forecasts) for the use in annual budgets, staffing, and long-term planning.
- Assists in any required M & A activities.
- Attends tradeshows and MR&O conferences as directed by management.
- Coordinates with aircraft RSM's to ensure one company voice to the customer.
- Develop and implement strategic sales plans for all near term and long-term opportunities in region.
- Foster a positive relationship between the customer and the company service network
Requirements:
- Relevant Bachelor’s Degree and aircraft maintenance experience (10 years)
- 10+ years of related professional experience include a combination of aviation maintenance, sales, customer support and service
- Extensive background in maintenance, repair and overhaul (MRO) of commercial helicopters.
- Excellent Customer Advocacy Skills to Exceed our customer’s expectations and keep them successful
- Candidate must have, or be able to obtain, the legal right to conduct business in all countries within his/her assigned region.
- Demonstrated ability to work effectively in a complex, geographically distributed organization with multiple value streams
- Ability to effectively interface at all levels of the customer chain of command
- Travel 35-45% of the time.
Lim Pey Chyi (Apple) - [email protected]
Recruitment Consultant (R2090579)
Manpower Staffing Services (S) Pte Ltd
EA Licence: 02C3423
