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Jobs in Singapore   »   Jobs in Singapore   »   GENERAL MANAGER
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GENERAL MANAGER

Juewei Food (singapore) Pte. Ltd.

Roles & Responsibilities

General Managers/Director play a key supervisory role in the food factory and service industry, providing leadership and decision-making for factory and outlets. Job duties include: • Leadership to guide and inspire the staff • Understanding of how the factory food operation and service industry works • Strong organizational skills to keep things running smoothly • Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers • Financial knowledge to manage the budget effectively and keep the factory and outlets profitable • Analytical skills to interpret reports and make data-driven decisions • Customer service and interpersonal skills to create positive relationships

Strategic Leadership & Planning

• Develop and Implement Strategy: Define the overall strategic direction for the department or business unit, aligning it with the company’s objectives and long-term vision.

• Goal Setting: Set short-term and long-term goals and performance targets for the team, ensuring alignment with broader business goals.

• Innovation & Market Insight: Monitor market trends, industry best practices, and competitor activity, identifying opportunities for innovation or growth.

Decision-Making & Problem Solving

• High-Level Decision Making: Make strategic decisions regarding staffing, resource allocation, budgeting, and other critical areas of the business.

• Crisis Management: Respond to and resolve operational issues, crises, or customer complaints effectively and promptly.

• Change Management: Lead the organization through change initiatives such as restructuring, new technology implementation, or process redesign.

Continuous Improvement & Innovation

• Process Optimization: Identify inefficiencies and recommend or implement improvements to enhance productivity, reduce costs, and increase quality.

• Technology Integration: Explore the use of technology and automation to improve business processes and service delivery.

• Performance Metrics: Establish KPIs (Key Performance Indicators) to evaluate business success and implement corrective actions where necessary.


Key Performance Indicators (KPIs) for a GM/Director:

• Revenue Growth: Achievement of revenue targets and growth over time.

• Profit Margins: Maintaining or improving profitability.

• Operational Efficiency: Successful cost reduction, time savings, or productivity improvement initiatives.

• Customer Satisfaction: High ratings or scores in customer feedback and satisfaction surveys.

• Employee Engagement: High employee retention and satisfaction rates.


Education & Experience:

• Education: Diploma or A bachelor’s degree in business, management, or a related field is typically required.

• Experience: Significant experience in management or leadership roles, often 10-15 years or more, depending on the scope and scale of the organization.

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