Job Description
Candidates must have 8+ years of experience in production Support in a banking environment.
Must have exposure to technical requirements, analysis and development.
Knowledge of ITIL Concepts.
Knowledge of SRE Methodology for Incident management.
Requirements
Manage L2 Support for day to day incidents / service request.
Ensure all SLA defined for Production support are met.
Support the system architect in the raising and maintenance of technical debts.
Adopt SRE principles to help build a more robust and stable production.
Align with the providers and Infrastructure in respect to lifecycle or IT services.
