x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Singapore   »   Jobs in Singapore   »   CUSTOMER SERVICE
 banner picture 1  banner picture 2  banner picture 3

CUSTOMER SERVICE

Airrowes Global Pte. Ltd.

Airrowes Global Pte. Ltd. company logo

Responsibilities:

  • Coordinate import consolidation operations, including booking, documentation, and tracking of shipments.
  • Liaise with overseas agents, carriers, and suppliers to ensure timely collection and delivery of cargo.
  • Monitor shipment progress and proactively address any issues or delays that may arise.
  • Prepare and review shipping documents, including bills of lading, commercial invoices, and packing lists, to ensure compliance with customs regulations and company standards.
  • Maintain accurate records of shipments, including arrival and departure times, cargo weights, and dimensions.
  • Communicate regularly with customers to provide status updates and address inquiries or concerns.
  • Collaborate with internal departments, such as customer service, sales, and finance, to ensure seamless execution of import consolidation activities.
  • Identify opportunities for process improvement and implement best practices to enhance operational efficiency.
  • Stay informed about industry trends, regulations, and market conditions affecting import consolidation operations.

Details

  • Input all details of co-load, consol, FCL once pre-alert received from POL agent.
  • Check Debit Note/Credit Note/Collection sheet by agents.
  • Provide instruction to warehouse.
  • Liaise with consignee/carrier/agent via email.
  • Arrange payment and provide authorisation letter(LOA) to carrier/co-loader.
  • Provide arrival notice.

Qualifications:

  • Minimum of 1 year of experience in import consolidation operations within the freight forwarding industry.
  • Proficiency in freight forwarding software and Microsoft Office suite.
  • Strong understanding of international trade regulations and customs procedures.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients, vendors, and internal stakeholders.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Ability to work under pressure and prioritize tasks in a fast-paced environment.

Sharing is Caring

Know others who would be interested in this job?