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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Call Centre Officer - North Area (Shift Work)
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Call Centre Officer - North Area (Shift Work)

Rma Contracts Pte. Ltd.

Rma Contracts Pte. Ltd. company logo

1 Year (Renewable)


Job Description

  • Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
  • Manage protocols (such as fire & emergency messages)
  • Liaise with other department enquiries and requests
  • Manage customers’ feedback
  • Make accurate data entry to the CRM System and maintain records.
  • Participate in trainings, tests and audits when required.

Bonus Package

  • Yearly performance bonus: Up to 1 month of salary

*Salary to be offered

Patient Service Associate: Salary $2,300 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with one (1) consecutive year of contact centre and/or healthcare experience.

Senior Patient Service Associate: Salary $2,800 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with two (2) consecutive years of contact centre and/or healthcare experience OR Min GCE ‘A’ levels or Diploma, with one (1) consecutive year of contact centre and/or healthcare experience


Working hours (Shift and rostered

  • Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 8.30PM to 8AM
  • Shift shall be rostered. - With 1 hour of meal time
  • 5 day work week, inclusive of 1 weekend work day

General Requirements:

  • Able to speak any 2 languages (English, Mandarin, Malay, Tamil, any other language)
  • Able to work independently as well as in a team
  • Proficient in MS Excel / office
  • Pleasant personality and customer service oriented

Skills Required

  • CRM
  • Customer Service Oriented
  • Microsoft Office
  • Customer Experience
  • Interpersonal Skills
  • Healthcare Administration
  • B2B Accurate Data Entry

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