Responsibilities:
- Serve as the primary point of contact for patients, external partners, and internal operations.
- Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
- Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
- Contribute to strategic planning and appointment scheduling to optimise clinic revenue and improve processes.
- Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
- Actively promote clinic services through effective communication and cross-selling techniques.
- Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
Requirements:
- Minimum 2 years of customer service or telemarketing experience. Preferred to be in the retail or healthcare industry.
- Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
- Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
- Strong customer focus, self-motivation, and sales-oriented mindset.
- Excellent interpersonal and communication skills.
- Strong multitasking, prioritisation, and independent work abilities.
- Proficiency in Microsoft Office and Google Suite applications.
- Bilingual proficiency is required due to Chinese speaking customers
All applications will be treated confidentially.
By submitting your résumé to us, you will be deemed to have consented to us disclosing your personal information to prospective employers for their consideration.
EA Licence No.:24C2507
