Unified Communications (UC) Engineer/Analyst
Job Description:
- Primary handling voice incidents escalations
- Configuring and troubleshooting of CUCM, CME, Cisco Unity Connection, Cisco Unified CCX, Cisco IP Phones, Cisco IP Communicator, Cisco Jabber, Cisco Voice Gateways (SIP, H323, MGCP)
- Configuring Cisco IP Phones, Expansion Modules, Extension Mobility Profiles, Voicemail, Cisco Jabber, Cisco IP Communicator.
- Upgrading IP Phone firmware in CUCM and CME to fix vulnerabilities.
- Monitoring alerts, collecting traces and debugs for voice incidents involving call flow issues.
- Remediating all endpoints, gateways and servers and making sure all are 100% compliant.
- Engaging Cisco TAC and working along with them to resolve complex incidents.
Job Requirements:
- Degree / Diploma in computer or Electronics Engineering
- CCNP Cisco Collaboration certification
- Minimum of 14+ years of related IP telephony / Unified Collaboration /Telepresence implementation or Administration experience including some of the following:
-Knowledge with TELISCA Call Recording troubleshooting
-Setup & maintenance of Cisco Collaboration and meeting products such as CUCM, CUC, IMP, CMS, TMS.
-Capable to install, integrate, maintain, modify, improve, enhance and upgrade the hardware and software of the Cisco Collaboration products
-Experience in administration of Cisco UC servers in Cisco UCS platform
-Experience in setup & troubleshooting of H323, SIP Trunks, SCCP, MGCP Voice Gateways, etc
-Experience in Cisco IP Phones
-Experience in integration with AD, DNS, LDAP etc…
-Experience in Single Sign-On (SSO) setup and troubleshooting.
-Knowledge in Routing, Switching and Security
-Knowledge in Server, Local and Group Policy, User management, Services, etc
It would be appreciated if you can share with me your interest on the same.
Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.
You can email your resume to us at [email protected]
