Responsbilities:
- Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Perform continual improvement programmes, parts overhaul, preventive maintenance, modifications and repair works on equipment
- Serve as company liaison with customers on administrative and technical matters for assigned projects
- Coordinate logistics arrangements with customers on equipment related matters.
- Responding to customers' complaints provides time to solutions to resolve customers' issues
- Monitor the performance of the product, provide regular update reports and feedback on customer's service requests
- Report common complaints of customers to management in order to address the situation for future reference.
Requirements:
- Degree/Diploma in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent
- Some relevant experience with semiconductor equipment knowledge
- Strong communication and good interpersonal skills
- A meticulous, organized and resourceful team player
- A highly motivated individual who works independently with little supervision
- Work in cleanroom environment
- Required to work or on standby after office hours/weekend/public holiday.
EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411
