Roles & Responsibilities
Roles & Responsibilities
Key Responsibilities:
- Operations Management: Oversee the daily operations of the beauty center, including scheduling appointments, managing staff, and ensuring smooth service delivery.
- Staff Management: Recruit, train, and supervise beauty therapists, estheticians, and support staff. Conduct performance evaluations and provide ongoing training and development opportunities.
- Customer Service: Ensure a high standard of customer service is maintained. Address client inquiries, complaints, and feedback to enhance the overall experience.
- Financial Management: Manage the center’s budget, monitor expenses, and ensure profitability. Handle cash management, invoicing, and financial reporting.
- Sales and Marketing: Develop and implement marketing strategies to promote services and products. Analyze sales data and customer trends to maximize revenue opportunities.
- Inventory Management: Oversee inventory levels of beauty products and supplies, ensuring adequate stock and maintaining vendor relationships for supply procurement.
- Compliance and Safety: Ensure compliance with health and safety regulations, industry standards, and company policies. Maintain a clean and hygienic environment.
- Service Development: Stay updated on industry trends and emerging treatments. Introduce new services and promotions to attract and retain clients.
Requirements:
Education and Qualifications:
- Education: A degree or diploma in business management, cosmetology, or a related field is often preferred.
- Certification: Relevant beauty therapy or management certifications may be required, depending on the services offered.
Experience:
- Proven experience in a managerial role within the beauty or wellness industry is essential.
- Experience as a beauty therapist or esthetician may be advantageous.
Skills:
- Leadership Skills: Strong leadership abilities to motivate and manage a diverse team effectively.
- Communication Skills: Excellent verbal and written communication skills for interacting with clients, staff, and vendors.
- Customer Service Orientation: A strong focus on providing exceptional customer service and addressing client needs.
- Financial Acumen: Understanding of budgeting, financial reporting, and business operations.
- Sales and Marketing Skills: Ability to create and implement effective marketing strategies and promotions.
- Problem-Solving Skills: Strong analytical and problem-solving skills to address challenges and improve operations.
Personal Attributes:
- Passion for the beauty and wellness industry with a keen eye for trends and quality.
- Strong organizational and time management skills to handle multiple tasks efficiently.
- Ability to work in a fast-paced environment and adapt to changing demands.
Working Conditions:
- The role may require working flexible hours, including evenings and weekends, to accommodate client schedules.
- The Beauty Centre Manager typically works in a salon environment, which may involve standing for extended periods and engaging directly with clients and staff.
*ADDITONAL SKILLS REQUIRED:*
· Performing various skin treatments according to clients’ needs, such as facial/skin treatments.
· Scheduling client’s appointments
· Data entry of client's information
· Keep documentation and maintain client’s files
· Perform pre-treatment and after treatment consultation
· Acknowledge and respond to relevant client’s queries, needs and expectations
· Suggest and promote retail products or additional services
· Stock taking
· Ensure treatment rooms are clean and neat
· Any other administrative task when required
