Responsibilities
- Direct, guide, and oversee Room Attendants to maintain the highest standard of cleanliness and tidiness in all assigned apartments and floor corridors for the safety and comfort of guests.
- Identify apartments for the CARE Program, ensuring they meet the refurnished standard, organizing deep cleaning, and providing timely feedback to Front Office and Engineering if necessary.
- Plan work schedules for Houseman and follow up on special cleaning requirements.
- Log work orders for Engineering promptly and follow up on outstanding orders to ensure satisfactory completion of repair/maintenance before the next arrival.
- Maintain knowledge of the property and provide information to staff and guests when required.
- 'Meet and Greet' guests to build relationships and provide personalized services, gathering feedback of their stay.
- Notify Housekeeper immediately in case of lost and found, property damage or theft, by guests or staff.
- Conduct random checks for linen stocks, cleaning tools, and supplies in the floor pantry to ensure proper storage and usage.
- Ensure all fire staircases, service areas, and fire exits are free of obstruction objects.
- Assist in monthly stock-take exercises and provide support when needed.
- Ensure daily updates on apartment status are communicated to Front Office via the discrepancy report.
- Calculate and check overtime claims in a timely manner for onward processing via the HR system.
- Keep the Housekeeper informed of staff performance and conduct verbal or written counselling jointly with the Housekeeper.
- Inspect apartments, corridors, service areas, lift landings, storerooms, floor pantries, bin chutes, and backstairs regularly to ensure compliance with quality and standards, cleanliness, and tidiness.
Requirements
- O-Level or equivalent
- At least 2 years of supervisory experience in Hotel/Serviced Residence Housekeeping
- Proactive, meticulous and able to perform strenuous activities and handle heavy load
