Job Responsibilities
- Generate customer orders via SAP and ensure all validation checks are done
- Identify Material Availability, confirm delivery date and release sales order
- Manage and coordinate order issuing and order release
- Follow-up and support new material code creation cross-functionally
- Handle with accuracy the Order Management to achieve customer satisfaction and reduce costs by first-time-right orders
- Processing customer related payments (e.g. customer invoices, credit notes and debit notes
- Maintaining relationships with customers and daily work coordination with third party logistics service providers (3PL) and supporting his/her Manager as required.
- Review and prepare documents for LC submission for LC payment term orders
- Liaise with 3PL for all distribution activities that include create Outbound Documents (OBD), picking of inventory and arrange shipment
- Confirm product picking and picking list with 3PL and agree lead time for loading and delivery
- Execute orders as per confirmed commitment and advise customer on order status
- Escalation to 3PL for any non-conformances as per agreed service level
- Monitor shipments, investigate reasons of delay, Ensure delivery was completed and compliance to customs regulations
- Monitor documentation for shipment i.e. delivery note, and creation of Delivery order
- Monitor performance of 3PL proactively to avoid customer complaints for late delivery and claims
- Execute customer orders according to agreed service level.
- Prepare shipping documents for all SEA Intercompany direct shipment orders, that include commercial invoice; packing list & COA. Send/dispatch full set of documents to customers.
- Follow up with source for documentation & revision if any
- Responsible for non-technical compliant handling process, including technical quality notification creation, follow up, feedback and compensation/return process
- Handling complaints and feedback from unsatisfied customers via phone or other communication tools in a professional and polite manner
- Responsible for system related complaint handling process
- Execute credit/debit notes based on written communication and approval
- Initiate refund request according to MAS (Master of Authority Schedule)
- Prepare and submit day-to-day operations and performance reports
Job Requirements
- Possess min. 2-3 years of related working experience.
- Possess good interpersonal and communications skills.
- Driven and able to work in a fast pace work environment.
- Proficient in MS Excel and LC preparation.
- Proficient in SAP.
Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 24973
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766
