JOB DESCRIPTION
The basic duty and responsibility of the position is to contribute to the delivery of excellent and delightful customer experience consistent with the CARRO branding. They greet customers as they enter, answer any questions they may have about the company or our promotions and generally act as a liaison between the customers and the business.
The Ambassador is responsible for improving customer experience, maintaining and cultivating relationships with our customers. The Ambassador ensures the satisfaction of our customers and will do their best to fulfill any reasonable requests they may have. This role is an integral part of our commitment of service to our customers.
To succeed in this role, the candidate must be able to show that they are capable of multitasking and communicating effectively. The role is also required to work closely with various other departments to ensure that we uplift our customer’s experience to the maximum.
RESPONSIBILITIES
- Provide the best customer experience to ensure that they have an ultra positive experience at the showroom.
- Responsible for inspecting and maintaining the showroom at its optimal cleanliness and tidiness condition.
- Introducing customers to our CARRO Certified Pre-Owned (CCPO) program and warranty.
- Informing customers of current promotions at the showroom.
- Monitoring the behavior of customers to identify signs of aggression or other issues that may lead to disturbances or security concerns and inform duty managers accordingly.
- Collect feedback or google reviews from customers.
- From time to time, assist with ticketing inquiries.
- Weekends and PH shifts to be expected.
REQUIREMENTS
- Diploma holder in any discipline (preferably in Tourism & Hospitality).
- At least 2 years of relevant experience in any customer service industry.
- Possess an energetic and positive customer centric attitude.
- Meticulous and have an attention to details.
- Excellent interpersonal and communication skills (good command of language, minimally bilingual)
- Able to adapt to fast paced changes and work well in a team
