Customer Support Engineer
- 12 months contract
- Office location: Aljunied
We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.
The Opportunity
- Provide field support based on SLA (24x7)
- Perform standby duty based on rotation basis
- Provide post-sales project implementation, onsite support and coordination
- Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
- Deliver high quality services and customer satisfactions to our clients
- Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
- Provides timely update of activity list on a weekly basis
- Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
- Able to work independently with minimal supervision when tasks are assigned
- Any other ad-hoc assigned by superior
Your Background
- Diploma in Information Technology or equivalent with minimum 1 year of relevant experience
- We welcome candidates with strong PC/notebook and user computing skills who are planning to transition into x86 enterprise support.
- Candidates without certification, but possessing substantial x86 hardware experience, will be considered
- Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
- Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
- Able to communicate clearly and concisely, both orally and in writing.
- Contributes positively as a team player and align to business goals.
- Experience in independent hardware maintenance, services delivery
- A service-oriented, open mindset
- Thrive in a fast-paced collaborative environment.
- Team player, Self-motivated and delivery focused.
- Strong problem-solving and analytical skills.
- Able to lift and move computer parts < 15KG for parts replacement.
- Able to assemble and disassemble a server or desktop computer.
- Able to perform system rack mounting with minimal support
Advantageous to have:
- Certification from Microsoft (MCSE/MCITP), VMware (VCP), CCNA and any system-based certification from principle (IBM/HP/Dell/Cisco UCS/EMC/NetApp) are a plus
