Purpose:
To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the clients expectations are managed and met on a day to day basis.
This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to PE clients.
Expected to help improve the processes and efficiencies of the department.
Be subject matter expert of RE Fund Structures accounting and administration processes.
Core Responsibilities:
- Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
- Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
- Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members
Tasks / Duties:
Client Delivery
- Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
- Complete a review on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
- Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
- Prepare quarter end timetable for all client work and manage quarter end process to ensure all deliverables adequately resourced and completed on time
- Maintain regular contact with client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
- Assist with new business take on where required.
Management of Workflow
- Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
- Ensure Back Office are preparing all work to a standard suitable for client review
- Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
- Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
- Ensure reconciled cash balances are maintained for clients at all times.
IQ-EQ Fee Management
- Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes
- Systems
- Understand and use best practice on Investran (accounting platform)
- Understand and make best use of the functionality in our software when producing accounts
- Ensure client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes
Risk
- Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
- Report any breaches, complaints or errors to Compliance officer promptly
- Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified
Other
- Undertake any additional reasonable requests as deemed by the firm
