JOB RESPONSIBILITIES
- Be accountable for overall Quality of Service and Patient Satisfaction rate.
- Handle and resolve our patient’s enquiries and/or grievances in a tactful manner.
- Identify opportunities to recommend suitable treatment plans to our patients.
- Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.
- Communicate new initiatives to patients in a professional and tactful manner.
- Assist with ad hoc tasks assigned by the management.
JOB REQUIREMENTS
- Must have at least 2 years of experience in similar capacity
- Ability to stay driven and passionate about work even during challenging times
- Excellent interpersonal and communication skills
- Strong ability to communicate well with people from all walks of life
- 5 days work week (Off on a weekday and Sunday)
