Company Description
Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.
Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.
Job Responsibilities
- Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
- Ensure that all outlet checklist are completed, signed and record in file.
- Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Take and record restaurant reservations/cancellations in accordance to departmental standards
- Take food and beverage orders according to guest’s requirements and preferences
- Deliver food & beverage services in accordance to departmental standards and procedures
- Ensure that all food & beverage are served according to service standard
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Try to remember individual patron’s names and their preferences to extend a personalized service
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
- Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
- Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
- Support other outlets or provide lateral service to other departments when requested
