Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.
In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.
Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.
The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time.
Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.
Key Appointments:
- As the Head of Infrastructure Operations and EUC, you will be responsible for leading the organization's infrastructure and EUC and supports the organization’s goals.
- The role will also provide strategic direction and oversight to ensure the resilience, performance, and security of our information assets, while fostering a culture of Site Reliability throughout the organization.
Key Responsibilities:
Leadership & Strategy:
- Develop and implement a comprehensive Site Reliability strategy aligned with the organization’s goals.
- Lead, mentor, and manage the infrastructure operations and end-user computing teams, fostering a culture of collaboration and continuous improvement.
Infrastructure Management:
- Adopt and drive the Site Reliability Engineering practices across infrastructure and EUC.
- Oversee the design, implementation, and maintenance of all infrastructure systems, including servers, storage, networks, AS400 and cloud services for Azure.
- Ensure optimal performance, scalability, and security of IT infrastructure, managing capacity planning and resource allocation.
- Create a business-oriented mindset through continuous service improvement for the infrastructure, middleware, and DevOps organizations.
End-User Computing:
- Manage end-user computing environments, including desktops, laptops, mobile devices, and virtual desktop infrastructure (VDI).
- Ensure a seamless and efficient user experience by implementing best practices in endpoint management, application delivery, and support.
Security & Compliance:
- Collaborate with the security team to establish and enforce policies and procedures for infrastructure security and data protection.
- Ensure compliance with relevant regulations and standards
Budget & Resource Management:
- Ensure IT infrastructure budgets are aligned with overall strategic through the management of annual investment and expense budgets.
- Evaluate and manage relationships with external vendors and service providers.
Project Management:
- Oversee infrastructure projects from initiation to completion, ensuring alignment with business objectives and timelines.
- Collaborate with other IT teams to support integration and deployment of new technologies.
Vendor and Third-Party Risk Management:
- Manage relationships with external vendors and service providers.
Key Decisions within the Role
Financial – to operate within the approved budget assigned to department including engaging of external parties.
- Manage infrastructure operations, security, risk, and compliance
Team
- To manage a team of Infrastructure engineers and EUC engineers
- This role reports to the Head of Enterprise Solutions.
Requirements
Experience
- Strong technical background in infrastructure, with a minimum of 10 years of experience and at least 5 years in a leadership role.
- Proven track record in managing and mentoring security teams in a fast-paced environment.
- Expertise in security technologies, risk management, and compliance.
- Excellent communication skills, with the ability to convey complex security issues to non-technical stakeholders.
- Strong problem-solving skills, particularly in security and compliance contexts.
Education
- Bachelor’s degree in computer science, Information Technology, or a related field
- Certifications such as ITIL, PMP, or relevant cloud technical certifications.
- Experience with IT service management (ITSM) tools and practices.
- Knowledge of cybersecurity best practices.
If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.
