Summary:
- Basic up to $3500 + Performance bonus
- Mon-Fri: 9am - 6pm ; Sat: 9am to 1pm (can apply WFH after confirmation)
- West region, Pandan Loop, Nearest MRT station Clementi
- Hybrid mode (WFH) would be implement after 3 months probation
- FMCG industry
Job scope:
- Act as the primary point of contact for key clients, addressing inquiries, sharing product/service details, and maintaining positive relationships to enhance satisfaction.
- Process and track client orders, ensuring prompt and accurate delivery. Collaborate with sales, logistics, and production teams to meet client expectations.
- Handle complaints and resolve problems effectively. Proactively identify potential issues to avoid disruptions in service.
- Collect feedback to support continuous improvement efforts. Prepare regular reports on account activities, satisfaction levels, and KPIs.
- Work closely with sales and other internal departments to align strategies and address client-related needs efficiently.
Requirements:
- Proven experience in customer service, account management, or a related field (2+ years).
- Experience working with key accounts or in a B2B environment is an advantage.
- Proficiency in customer service software (e.g., CRM systems) and MS Office
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*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Eric Yong Cheng Yuan | EA Personnel No.: R24124583
