Who Are We Looking For
We're looking for someone to provide game changing services to our customers. Resourceful, independent and strong follow up skills are key qualities in this position.
You will be interacting with customers, responding to their needs. Gather customer’s information and determine the issue by evaluating and analysing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client's infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.
Your Duties & Responsibilities
● Provide Level 1 / 2 IT support to end users (onsite / remotely)
● Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
● Maintain accurate ticketing processes and asset management tracking records
● Provide emergency requests / VVIP support outside of business hours
● Monitor, troubleshoot, and repair IT hardware and software
● Handle hardware and software sourcing / purchasing
● Write and update technical documentation for end users and the IT team
● Assist in Projects / Audits based task given by the IT team
● Liaising with 3rd party vendors
You're Good At
● Good interpersonal skills
● Highly adaptable and flexible
● High level of ethics, values, integrity and trust
● High proficiency in both written and spoken English
Will Be Awesome If You Are/Have
● Highly disciplined and productive when working independently
● Takes initiative to identify gaps and develop solutions to close the gaps
● Good in follow up and follow through to complete tasks
● Powershell / CMD Line Scripting
● Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers)
● Windows Server Knowledge
Qualifications
● Minimum 2 years of experience providing IT support in a corporate environment
● Experience in supporting and troubleshooting Windows 10, MS Office, Windows Server (ADFS/LDAP/WSUS) in a business environment
