Salary: S$3,800 (Inclusive of transportation allowances)
Working Days: 5 days across Monday - Sunday (Based on roster, no picking of off days)
Working Hours: 1230pm - 930pm (Based on roster, subjected to changes)
Location: Clarke Quay / Novena/ Household Visits
Contract Period: Till 31 Sep 2025 (Extendable based on business needs and performance)
Job Responsibilities:
• Lead a team of Customer Experience Officers to achieve KPI
• Conduct household visits
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline
Job Requirements:
• Only Singaporean may apply
• Minimum 2 years of relevant experience with proven record in supervisory role
If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.
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