1. BROAD FUNCTION
Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to- end case management support and coordination to ensure a smooth admission process and service delivery for home care clients that require Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services, etc.
Responsible for ensuring the smooth functioning of the department by providing administrative support to the team.
2. RESPONSIBILITIES
Client Management
- Manage home care client data base to ensure completeness and accuracy.
- Process home care referrals through AIC referral system as point of liaison.
- Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required.
- Perform basic assessment of care needs for home care clients and conduct home visits where required.
- Coordinate internal and external referrals of services required (e.g. referring home personal care client for home nursing or medical social worker).
- Coordinate with volunteers to engage home care clients meaningfully.
- Coordinate and participate in multi-disciplinary discussions to address the social and clinical needs of the clients.
- Respond to complaints and feedbacks from clients and next-of-kin.
Administrative duties
- Manage and schedule deployment of care staff/clinicians for clients based on their preferred date, time and frequency of service, etc.
- Check and verify invoices based on the services rendered every month.
- Collect relevant and accurate data for reporting to management and regulatory authorities.
- Participate in project work (e.g. quality improvement within department/organisation) to improve the quality of care and services to patients.
- Identify service gaps in response to clients’ needs and make recommendations to improve service provision of home care.
- Process senior mobility fund (SMF) applications for clients upon forms completion by nurse/therapist.
- Verify and submit quarterly SMF claim submission.
- Generate monthly invoices for client services and liaise with Finance/Business office to ensure transactions are accurate.
- Verify and process monthly invoices from vendors/service partners to ensure smooth payment of services.
- Verify and submit invoice details and attendance in ILTC system for subvention claims every month.
- Verify and submit quarterly ILTC subvention report.
- Submit medisave claims for clients every month.
- Any other duties as assigned by reporting officer.
Requirements
- At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred.
- At least 1 year of working experience in ILTC sector.
- Able to use local languages and dialects.
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
- Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills.
- Excellent time management skills, well organised and outcome focused.
- Able to work in a fast paced and dynamic environment.
- Mid career candidates are welcome to apply
