Job Overview:
As the Head of Operations, you will be responsible for overseeing the day-to-day operations of all Kebabs Faktory outlets in Singapore. This role requires a strategic leader with a strong operational background in multi-outlet fast food industry, a passion for excellence, and a commitment to ensuring the highest standards of customer service.
Responsibilities:
Operational Leadership:
- Oversee and streamline operational processes across all eight outlets to ensure quality, efficiency and consistency.
- Develop and implement strategies to enhance overall operational performance and customer satisfaction.
Team Management:
- Lead and inspire a diverse team of outlet supervisors, kitchen staff, and frontline employees.
- Foster a positive and collaborative work environment that encourages teamwork, accountability, and continuous improvement.
Quality Control:
- Ensure the consistent quality of food, service, and cleanliness in all outlets.
- Implement and enforce standardized operating procedures to maintain brand integrity.
- Maintain a 4.5 min customer reviews across all leading digital platforms like Google, Social sites and Delivery aggregators like Grab, Deliveroo & Quandoo.
Financial Management:
- Collaborate with the finance team to develop and manage budgets, control costs, and optimize profitability.
- Monitor key financial metrics and implement strategies for cost reduction and revenue enhancement.
Supply Chain Management:
- Oversee inventory management and supply chain logistics to minimize wastage and maintain optimal stock levels.
Compliance and Standards:
- Ensure compliance with all relevant health, safety, and hygiene regulations.
- Uphold brand standards and work towards achieving and maintaining industry certifications.
Customer Experience:
- Lead by example. Make customer experience the key driver and differentiator.
- Continuously assess and enhance the customer experience through feedback analysis and strategic initiatives.
- Implement measures to improve customer satisfaction and loyalty.
Qualifications:
Positive Attitude | Proven experience in a senior operational role within the Quick Service Restaurant (QSR) industry | Strong leadership and team management skills | Excellent problem-solving and decision-making abilities | Knowledge of food safety and regulatory compliance | think outside the box | challenges the status quo
Preferred Qualifications:
MBA or relevant advanced degree. Experience in the expansion and scaling of restaurant operations. Familiarity with technology solutions for restaurant management.Passion for the food and beverage industry and staying updated on industry trends.
How to Apply:
Interested candidates should submit a resume, cover letter, and any relevant certifications to [Email Address]. Please include "Head of Operations Application - Kebabs Faktory" in the subject line. Applications will be accepted until [Closing Date].
We are an equal opportunity employer and encourage candidates from diverse backgrounds to apply. Only candidates selected for an interview will be contacted.
Benefits and Growth:
- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in MEDDIC and Command of the Message
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous and competitive medical benefits package
