Zenith Infotech (S) is a Tech Recruitment firm with 27 years of presnce in Singapore, supporting our clients in terms of ICT Consultant placements since 1997.
Currently we are looking out for experience Service Delivery Lead, proficiency in Service Delivery expernce, together wth Business Operation Management, Operational Excellence, and Delivery Excellence
Job Scope & Responsibilities:
· As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
· Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
· You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellencewith advanced proficiency in each.
· Oversee the day-to-day operations of the service delivery team.
· Ensure timely delivery of services and maintain high levels of customer satisfaction.
· Manage the team's performance and provide guidance and support as needed.
Collaborate with other teams to ensure seamless integration of service delivery solutions
Mandatory skillset: 1. Communication Skill 2. Troubleshooting and Analysis Skill 3. Manage a team of > 5 people befor
