JLL Technologies is a tech-focused division of Jones Lang LaSalle, a world leader in real estate services and a Fortune 500 company. This role is part of an embedded team that collaborates with strategic clients, primarily focusing on one of the largest software companies headquartered in Silicon Valley. The Data Support Analyst is responsible for providing data operations support to JLL client(s) through thorough data analysis and integrity checks, and is ideal for someone eager to engage directly with clients and partner with JLL leadership to shape the long-term direction of their role. The role requires effective interaction with clients, account leadership, and cross-functional teams in a fast-paced environment that demands the ability to manage multiple activities and delight clients simultaneously.
Responsibilities:
- Work closely with real estate and transaction teams to ensure timely and effective fulfillment of needs
- Conduct monthly quality assurance checks and maintenance on production data to ensure their fit-for-purpose
- Provide data operations support, including metrics updates and portfolio scenario configurations
- Prepare presentation decks to a high standard of quality
- Maintain data integrity and accuracy across multiple systems and tools
- Understand and anticipate client needs, proactively addressing their queries and concerns in a timely and professional manner
- Clearly and concisely communicate complex concepts and findings to both technical and non-technical stakeholders
- Continuously seek opportunities to improve processes and workflows, increasing efficiency and reducing errors
Requirements:
- Bachelor’s degree, or equivalent experience in a related field; relevant work experience will also be considered
- Working experience with tools such SQL, Excel, Google Sheets and a willingness to learn new technologies (e.g., Google Cloud Platform, Google Colab, AppScript).
- Proficient data analysis and data validation skills
- Meticulous and outstanding attention to detail
- Proven problem-solving abilities, with a focus on identifying root causes and implementing effective solutions
- Strong verbal and written communication skills
- Ability to prioritize tasks and manage workload effectively
- Self-motivated and a strong sense of ownership, with a drive to proactively identify opportunities and effect change
- Willingness to work across multiple time zones and adapt to changing priorities
- Exceptional customer service skills, with a commitment to delivering high-quality results
