Work Hours
Monday to Friday
9.30am to 6.30pm
1 hour lunch break
Saturday
12pm to 4pm
Job Description and Requirements
- Set out marketing plans and implementation action plans on the company's range of products with primary objective of retaining existing clients and penetrating new corporate relationships.
- Increasing market share and maximising profitability within framework of the company's overall strategic plan.
- Execute, Implement marketing plans and strategies.
- Coordinate properties viewing arrangement with current tenants and potential clients and showcase property features to potential clients.
- Prepares sales documents (quotation, service agreement and invoice) to be vetted by HOD before forwarding to clients. To follow up on timely payment from Client.
- Coordinate guests check in/0ut process with other relevant departments.
- Handles clients complaint and feedback. Target to resolve issues raised, with consultation with superior in order to maintain exceptional customer service and customer satisfaction
- Builds and maintains strong relationships with corporate or individual clients, travel agencies, an other key stakeholders to secure business partneship.
- Monitor market trends, other competitor activities.
- Update and monitor social medial platform and OTA/booking platforms. Digital marketing.
- Monitor and manages from inventory and prices to optimize occupancy and revenue
- Assists with operational exigencies and longer work hours may be required from time to time.
- Strong communication and interpersonal skills
- Proven track record in marketing sales
- Ability to multitask and prioritize tasks effectively
- Knowledge of market research and analysis techniques
- Proficency in CRM software and Microsoft Office suite.
- Must have knowledge of Little Hotelier
- Knowledge of Myob system and Xerox
2. SKILLS
CRM
Market Research
Ability to Multitask
Sales
Microsoft Office
Social Media
Interpersonal Skills
Inventory
Property
Exceptional Customer Service
Selling
Marketing
Digital Marketing
Customer Satisfaction
Pricing
