JOB SUMMARY
RESPONSIBILITIES
- Support and provide strategic inputs to the Head, Fraud Risk Management to shape fraud risk strategy and establish the sustainable approach & infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment.
- Support implementation of fraud risk strategy, with the ‘best in class’s tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
Business
- Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels.
- Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
- Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group.
Processes
- Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management.
- Work closely with the hubs and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively.
- Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
- Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics
- Support fraud risk governance considering fraud risk assessment for new and related changes across processes, products, channels within Retail Clients segment.
- Manage risk and control activities such as Risk and Control Self-Assessment (RCSA) and Residual Risk Assessment (RRA) for fraud related processes within appropriate timeframe and escalate to relevant stakeholders/ committees.
- Support fraud risk oversight on transaction and application fraud, including as rule management and performance activities.
- Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.
- Involve in Anti-Scam Centre (ASC) co-location related activities, including working with law enforcement agencies and other member banks to trace funds and effectively save funds for fraud & scam victims.
- Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.
- Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
- Identify and track Key Performance Indicators (KPIs) and Objectives & Key Results (OKR) to support fraud risk strategy and daily operations.
- Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
Risk Management
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
- Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
- Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
- Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
- Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
- Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
- Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
Governance
- Ensure oversight across compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
- Support in assessing the effectiveness of the governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
- Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
- Support for satisfactory closure of issues/ gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal Stakeholders
- Country Business and Product teams supporting the Retail Client segment
- In country governance forums (or other forums, as may be applicable)
- Client Experience, Client Care Centre, Branch Operations, Design Thinking & Process Improvements
- Risk Operations teams
- Fraud Risk Surveillance Centre (FRSC) & Global Business Services (GBS) partners and group teams
- Client Due Diligence Operations
- Internal IT partners supporting the Retail Clients business
- Legal & Compliance
External Stakeholders
- Auditors and Regulators
- Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
- Law Enforcement agencies
- Peer banks
- Suppliers, vendors and consultants
Our Ideal Candidate
- 3+ years’ of work experience in banking fraud risk management and fraud operations
- Well verse with data analysis and performing fraud investigation work.
- Demonstrate ability to think/ act outside the box and eagerness to learn at a fairly face pace environment.
- Strong communication skills, both written and oral.
- Fast learner with the ability to think out of the box and provide solutions.
- Strong inter - personal skills and confident communicator.
- Self-motivated and ability to prioritize and self-manage.
- Ability to positively engage and build rapport with clients.
- Has a clear understanding of the client needs been serviced.
- Able to take ownership of issues / tasks and drive to completion
Role Specific Technical Competencies
- Market Knowledge: – Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
- Business Strategy and Model: – Awareness and understanding of Standard Chartered CPBB Clients business and that of peers in the industry
- Risk Management and Control: – The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
- Governance, Oversight and Controls: – Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Operations through both directly-managed and virtual team
- Regulatory Framework and Requirements: – Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Team Head, Fraud Risk Operations & Analytics.
- Analytics: - Usage of Analytics or other analytic tools to effectively manage fraud risk
- Non-technical skills: - Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
