Cloud Engineer, Office of Integrated Information Technology Services

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Infrastructure Management
  • Architect, design, and implement cloud-based solutions that align with both business objectives and technical requirements.
  • Collaborate with development and operations teams to seamlessly integrate cloud solutions.
  • Implement Infrastructure as Code (IaC) methodologies to automate and streamline the deployment and management of cloud resources.
  • Continuously optimize cloud infrastructure for performance and cost-efficiency.
  • Monitor and analyze cloud performance, making proactive adjustments as needed.
  • Provide technical leadership and mentorship to engineering teams on cloud architecture and best practices.
  • Stay abreast of emerging trends and technologies in cloud computing.
  • Recommend appropriate cloud services based on project requirements.
  • Ensure compliance with security standards, regulatory requirements, and best practices in cloud security.
  • Conduct regular security audits and assessments.
  • Manage vendor relationships with cloud service providers and technology vendors, stay updated with vendor offerings, and negotiate contracts.
  • Act as a subject matter expert on cloud architecture, participate in technical discussions and provide guidance to stakeholders.
  • Provide mentorship, training, and hands-on support to help teams develop necessary skills and expertise.
  • Plan, implement, and maintain SMU's enterprise and research infrastructure (HPC), including private and public cloud computing, as well as all relevant research hardware to meet SMU's diverse research computing needs.
  • Plan, formulate, and architect the growth of research infrastructure (HPC) to cater to the needs of SMU researchers, enhancing faculty productivity in research.
  • Manage and administer of CMDB system to ensure the completeness and currency of asset information.
  • Develop, maintain, and execute system operation procedures (e.g., IT Disaster Recovery) to improve service availability, reliability, and redundancy.
• Consultancy and Support
  • Collaborate with business units to gain a better understanding of their goals, technical requirements, and current infrastructure.
  • Develop tailored cloud solutions that align with business requirements, focusing on scalability, reliability, security, and cost-effectiveness.
  • Provide support to business units in their Cloud project initiatives.
  • Troubleshoot issues, resolve technical challenges, and deliver ongoing support after post-implementation.
  • Conduct induction programs to raise awareness of cloud computing and research platforms within the SMU community. Develop presentations, documentation, and user guides for individuals utilizing cloud computing services and High-Performance Computing Clusters (HPCC).
• Projects
  • Manage IT projects for existing system enhancement and new system implementation.
  • Establish project plans, milestones, and deliverables.
  • Monitor project progress and review project performance against key metrics.
  • Maintain a risk tracker and mitigation plan.
  • Provide status updates and reports on project progress.
  • Provide leadership and motivation to the project team.
  • Manage expectations and address concerns proactively.
  • Ensure the project is kept within the project scope, budget, and timeline.
  • Maintain comprehensive project documentation throughout the project life cycle.

• Bachelor's degree or diploma in Computer Science, Computer Engineering, IT or equivalent from an established Institution
• Relevant Cloud platform certifications (e.g. AWS Certified Solution Architect, Azure Solutions Architect Expert) are a plus.
• Relevant Linux System Administration certifications (e.g. Red Hat Certified System Administrator) are a plus.
• At least 5 years of work experience with Cloud platforms such as AWS and Azure Cloud.
• Proficient in Cloud computing concepts, architectures, and service models (IaaS, PaaS, SaaS);
• Cloud platforms such as AWS, Azure, or Google Cloud Platform, including their services and features;
• Networking fundamentals, including TCP/IP, DNS, VPN, and routing in cloud environments;
• Cloud security principles, encryption, identity and access management (IAM), and compliance requirements;
• Cloud platform monitoring, logging, and alerting tools to ensure the performance and reliability of cloud resources;
• Infrastructure provisioning and management tools like Terraform and CloudFormation.
• Working knowledge of DevOps methodologies, continuous integration/continuous deployment (CI/CD), and automation tools;
• Containerization technologies such as Docker and container orchestration platforms like Kubernetes;
• Cloud-based storage solutions, databases, and data analytics platforms.
• Proficient in performing Linux server cluster administration;
• Scripting languages, including Python and Bash, with the ability to automate tasks and enhance workflow efficiency;
• ServiceNow CMDB administration.
• Working knowledge of ISO27001 information security standards, regulatory compliance, and best practices for Cloud governance.
• Strong technical, analytical, and troubleshooting skills, with confidence in delivering frontline support and expertise across diverse academic disciplines and areas.
• Exceptional written and verbal communication skills, with a keen attention to detail and strong decision-making abilities.
• Good interpersonal and customer servicing skills.
• Enthusiastic and motivated team player.
• Independent, proactive, positive attitude, and a keen interest in exploring the areas of emerging Cloud technologies.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.