Job Overview
The Storage Engineer will be responsible for managing, administering, and troubleshooting storage systems and enterprise backup solutions in a 24x7 operational environment. The role involves working extensively with storage technologies like HP Nimble, Dell Storage, NetApp, and Hitachi to ensure high availability, performance, and data protection for critical business systems.
Key Responsibilities
1. Storage Management
- Install, Configure, and Maintain: Implement Storage Area Networks (SAN) and enterprise backup solutions.
- Health Checks & Troubleshooting: Perform regular health checks, monitoring, and troubleshooting for HP Nimble, Dell, NetApp, and Hitachi devices to ensure optimal availability and performance.
- Integration & Interoperability: Integrate storage solutions (HP Nimble, Dell, NetApp, and Hitachi) into customer IT infrastructures for seamless functionality.
- System Upgrades: Perform firmware updates and necessary system upgrades, particularly for Hitachi SAN environments.
- Documentation: Maintain detailed records for storage configurations, maintenance, and troubleshooting procedures.
- Disk Management: Manage disk partitioning and Logical Unit Number (LUN) assignments (create, modify, or delete LUNs).
- Performance & Capacity Planning: Monitor and manage storage subsystems, conduct capacity planning, and optimize performance for HP Nimble, Dell, NetApp, and Hitachi storage arrays.
- SAN Troubleshooting: Troubleshoot zones and switch-related issues, especially with Cisco/Brocade SAN switches.
- Security Administration: Administer and manage security configurations within the storage subsystems.
2. Backup Solutions Management
- Symantec Backup Administration: Administer and manage enterprise backup solutions.
- Backup Jobs Scheduling: Schedule and configure backup jobs to ensure data protection across NetApp, Hitachi, and other systems.
- Performance Optimization: Optimize backup server performance and troubleshoot backup-related issues promptly.
- Capacity Planning: Plan for tape libraries and backup servers to support growing data needs.
3. Disaster Recovery (DR)
- DR Planning & Execution: Develop and execute Disaster Recovery (DR) strategies to ensure quick and reliable recovery of critical systems.
- DR Testing: Verify successful recovery of production or DR servers during DR exercises.
4. Storage Solution Implementation
- Customer Collaboration: Work with customers to integrate HP Nimble, Dell, NetApp, and Hitachi Storage solutions into their infrastructure.
- Testing & Validation: Prepare test plans and conduct functional checks to validate that storage systems meet customer requirements.
5. Additional Duties
- Advanced Support: Provide second- and third-level support for advanced storage issues, particularly with HP Nimble, Dell, NetApp, and Hitachi solutions.
- Data Center Operations: Assist with data center shutdown activities and recovery operations as needed.
Requirements
Education
- Diploma or Degree in Information Technology, Information Systems, Computer Science, Business IT, or related fields.
Experience
- Minimum 5 years of experience managing Enterprise Backup Solutions and Storage Area Networks (SAN).
- Hands-on experience with:
- HP Nimble Storage: Administration, troubleshooting, and configuration.
- Dell Storage: Working with arrays, SAN systems, etc.
- NetApp Storage: Implementation, management, and troubleshooting.
- Hitachi Storage: Configuration, administration, and integration.
- Additional experience with:
- IBM V3700 & V7000
- EMC Unity/VNX
- NETAPP Storage (FAS, AFF series)
- Hitachi VSP, HNAS, and HCP Systems
- EMC Isilon/NAS Products
- Cisco/Brocade SAN switches
- NETBACKUP or Veeam
- IBM Tape Libraries
- Experience with storage replication, backup configurations, and conducting DR exercises.
- Proficiency in power cycling storage devices and upgrading SAN switches.
Skills & Abilities
- Strong troubleshooting and problem-solving skills to resolve SAN and storage issues efficiently.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Collaborative team player with strong customer service orientation.
Desirable
- Prior experience working in the government sector or within a services business in a high-tech environment.
- Familiarity with SAN protocols, including FC, iSCSI, and FCoE.
- Extensive experience in managing and optimizing Hitachi and NetApp storage systems, including ONTAP and VSP management.
