Key Responsibilities:
- Provide both on-site and remote technical support for end-user devices (desktops, laptops, mobile devices, etc.).
- Troubleshoot and resolve hardware, software, and network-related issues efficiently.
- Manage and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment.
- Perform regular system and network monitoring to ensure uptime, stability, and security.
- Document technical processes and prepare detailed reports on technical incidents.
- Travel between customer locations as required to provide on-site support and troubleshooting.
- Participate in client platform implementation or upgrade projects as assigned.
- Follow up with vendors for hardware replacements and maintenance.
Requirements:
- Proven experience in end-user computing (EUC) support and network administration.
- Strong knowledge of operating systems including Windows, macOS, and Linux.
- Familiarity with networking technologies (LAN, WAN, VPN) and troubleshooting tools.
- Hands-on experience with Microsoft 365, SharePoint, OneDrive, and Microsoft Active Directory.
- Excellent problem-solving skills with the ability to work independently and manage multiple tasks.
- Strong communication skills and the ability to document processes and technical issues clearly.
- A proactive, independent, and results-oriented approach with a "can-do" attitude.
- Willingness to travel to customer sites as required.
Preferred Qualifications:
- Experience in hardware lifecycle management, including vendor coordination for replacements.
- Certifications in relevant IT/networking fields (CompTIA Network+, CCNA, etc.) are a plus.
