Job Description:
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Answer client questions about property facilities/services.
- Generating reports, preparing proposals, coordinating with clients & suppliers.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
- Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
- Assist the sales team by managing schedules, filing important documents and communicating relevant information. Arrange and co-ordinate meetings, events and any appointments.
- Record, transcribe and distribute minutes of meetings.
- Meets with clients in the absence of the Director of Sales or Sales Managers; perform hotel site tours with potential clients.
- Print Daily Sales reports for each sales manager and submit to the Director of Sales.
- Print Sales manager productivity reports for each sales manager and submit to the Director of Sales.
- Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
- Respond to complaints from customers and give after-sales support when requested.
- Ensure the adequacy of sales-related equipment or materials are available at all times.
- Other duties as assigned by the Director or the management.
Job Requirements
- Min GCE 'O' Levels
- Candidate with relevant experience working in a hotel, clerical or sales will be added an advantage.
- Entry level candidates are welcome to apply, training will be provided
- Good computer skills and excellent customer service skills.
- Friendly, customer centric and able to work in a team environment.
- Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
- Short notice or immediate available will be added an advantage.
