Responsibilities
- Strategic Leadership: Develop and implement comprehensive loss prevention strategies across the organization. Set clear objectives and key performance indicators (KPIs) for the loss prevention department and ensure they are met.
- Team Management: Recruit, train, and manage a high - performing loss prevention team. Conduct regular performance evaluations, provide coaching, and foster a culture of continuous improvement within the department.
- Policy and Procedure Development: Create, review, and update loss prevention policies and procedures to ensure they are current, effective, and compliant with industry best practices and legal requirements. Ensure that all staff are trained and adhere to these policies.
- Security System Oversight: Oversee the installation, maintenance, and optimization of all security systems throughout the organization. Work with IT and security vendors to ensure seamless integration and operation of these systems.
- Audit and Inspection Management: Plan and conduct regular and surprise store audits and safety inspections. Use the results to identify areas of weakness and implement corrective actions. Ensure that all security and safety measures are in place and functioning correctly.
- Training and Development: Develop and conduct comprehensive training programs for store employees and the loss prevention team on security protocols, loss prevention practices, and the use of security equipment. Keep the training content updated based on emerging threats and new technologies.
- Incident Management: Take charge of handling major incidents of theft, fraud, or other security breaches. Coordinate with law enforcement, internal investigation teams, and other relevant departments to ensure a timely and effective response. Conduct post - incident reviews to prevent future occurrences.
- Data - Driven Decision Making: Analyze extensive data related to theft, loss, and security incidents to identify trends, root causes, and areas of concern. Use this analysis to make informed decisions about resource allocation, policy changes, and strategic initiatives. Prepare detailed reports for senior management.
- Inventory Shrinkage Control: Work closely with inventory management teams to develop and implement strategies to reduce shrinkage. Analyze inventory discrepancies and implement corrective actions to prevent future losses.
- Safety and Compliance: Ensure the organization's full compliance with all safety regulations and protocols. Conduct regular risk assessments and implement measures to mitigate risks. Collaborate with relevant departments to create a safe working environment for employees and customers.
Qualifications
- Education: Bachelor’s degree in Criminal Justice, Security Management, or a related field required. Advanced degrees or relevant specialized courses are highly preferred. Certifications such as LPC (Loss Prevention Certified) and CPP (Certified Protection Professional) are mandatory.
- Experience: Minimum of 5 - 7 years of experience in loss prevention, security management, or a related field within retail environments. Previous experience in a supervisory or managerial role within loss prevention is essential.
Skills and Competencies
- Leadership and Management: Proven ability to lead and manage a team of loss prevention officers. Strong decision - making skills in complex security situations and the ability to delegate tasks effectively.
- Strategic Planning: Capable of developing long - term loss prevention strategies aligned with the company's overall business goals. Must be able to analyze market trends and implement proactive measures to prevent theft and fraud.
- Advanced Observational and Analytical Skills: Skilled in identifying patterns and trends in complex security data that may not be immediately apparent. Can use this analysis to make strategic decisions regarding security measures and resource allocation.
- Exceptional Communication and Interpersonal Skills: Must be able to communicate effectively with all levels of the organization, including senior management, store employees, and law enforcement. Strong negotiation skills for collaborating with external partners.
- Mastery of Security Systems: In - depth knowledge and proficiency with a wide range of security systems including advanced CCTV, alarms, access control systems, and emerging security technologies. Ability to oversee upgrades and integrations of these systems.
- Stress Management: Exceptional ability to handle high - pressure situations, especially during major security incidents or during implementation of critical security initiatives.
- Organizational and Detail - Oriented: Can manage multiple complex projects simultaneously, ensuring that all aspects of loss prevention operations are running smoothly. Attention to detail is crucial in overseeing investigations, audits, and policy implementation.
- Deep Knowledge of Retail Operations and Inventory Control: Must have a comprehensive understanding of retail business processes, including supply chain, merchandising, and inventory management to effectively identify and address shrinkage issues.
Technical Skills
- Advanced Software Proficiency: Expertise in using advanced incident reporting software, data analytics tools for in - depth loss analysis, and security management software. Ability to train and guide the team in using these tools effectively.
- Advanced Computer Skills: Proficient in using MS Office Suite for creating detailed reports, presentations, and data analysis. Familiarity with other relevant software for security planning and management.
