Responsibilities
- To assist with incident identification, logging, categorization and prioritization.
- Incident and Problem Management
- Application Support
- General Support
- Network Support
- Cyber security support
- To perform initial diagnosis, escalation and investigation of reported incidents
- To suggest resolution and recovery for reported incident.
- To close the reported incident.
- To provide any front-end support of infra / network related deployment, if required.
Requirements
- Good at Operating Systems and Desktop Support (Microsoft Windows)
- Be able to speak clear and good conversational English
- Possess good telephony skills
- Understanding Computer Hardware and Peripherals
- Network Fundamentals and Troubleshooting
- Essential Cybersecurity knowledge
- IT Service Management and Help Desk Operations
