We are a full-service law firm with a reputation for tackling complex and impactful cases across various jurisdictions.
As our firm continues to grow, we are looking for a dynamic and skilled IT Support Analyst who is ready to take on the challenges of a fast-paced, high-stakes environment. In this role, you’ll be integral to the success of our legal team, ensuring they have the technology and support needed to deliver outstanding results.
The ideal candidate is adaptable, proactive, and a natural problem-solver with excellent analytical skills. You should be an inspiring communicator who can connect with colleagues at all levels with calm, confidence, and efficiency. Prior experience in a professional services setting—ideally within a law firm—will set you up for success in this exciting opportunity to make a real impact.
Duties & Responsibilities:
· Provide technical assistance and support, including after-hours support (as may be necessary).
· Diagnose and troubleshoot hardware and software issues.
· Liaise with external service providers, including internet service providers, as necessary.
· Manage and administer to the firm’s IT inventory and infrastructure, including laptops, phones, printers, web conference devices, projectors, in-house servers.
· Develop, implement and manage the firm’s cybersecurity risk systems, including responding to cybersecurity incidents.
· Develop, implement and manage the firm’s intranet.
· Participate in IT projects, implementation and roll outs as required, and report on progress and status.
· Spearhead new IT initiatives.
This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.
Competencies:
· Minimum 2-3 years’ experience in a law firm or similar/professional environment handling confidential data and information.
· Proficient and detailed technical knowledge of Windows 10/11, Teams, Exchange, Intune and Microsoft Office 365 suite.
· Experience with legal industry applications and document management systems – Netdocs, iManage, CoreMatter, Aderant, and Intapp. Experience with legal AI tools is advantageous.
· Configuration and diagnostics of internet and intranet servers.
· Configuration and diagnostics of laptop, mobile devices, printers – familiarity with Lenovo and Apple ecosystem is advantageous.
· Knowledge in implementing video conferencing systems.
· Experience with working in a law firm environment is an advantage but not a requirement.
Personal qualities
· Service-oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical
· Possesses an analytical mind and good problem-solving skills
· Excellent organisational skills and multitasking skills, with the ability to prioritize tasks effectively.
· Strong interpersonal skills; good communication skills and contributes to a good work environment.
· Have the ability to work and focus on tasks independently.
