Job Description
- Support his/her team during diagnosis when technical issues rise in his/her scope of expertise
- Updated on the global IT structure so that he/she anticipates interrelationships within the organization
- Manage L2 activities which involve direct relationships with end users engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects
- Monitor and push for improvements in the team’s productivity
- Drive any complex or high severity incidents that occur within the scope of their role
- Engage in projects and project deliveries
- Drive and deliver root cause for any high severity issues Facilitates collaboration and disseminate information from and to the team
- Participates in the department’s activities including brainstorming, team building and other team or transversal actions
- Fosters innovation mindset
- Contributes to global branding and communication
- Focus on automation and optimum use of the team to improve efficiency
- Working hours will match Europe business hours - 2pm to 11pm SGT
Requirements
- Minimum 8-10 years of experience in managing messaging environment with about 3-5 years of experience in financial institutes would be an advantage
- Possess a Degree in Engineering or equivalent
- Good in technical troubleshooting and problem solving.
- Experience on Messaging technologies such as Exchange 2016/2019, Skype for Business, MS Teams, IRONPORT and mobile messaging technologies as WorkSpaceOne & Blackberry work.
- Microsoft Exchange Server 2016 certified (or above) •
- Microsoft Certified IT Professional Enterprise Messaging Administrator
- In-depth hands-on knowledge/experience on Windows technology, Skype/Lync and IronPort or any email gateway technologies.
- Excellent communication, interpersonal and logical skills
- Customer service oriented
- Team player
Khaty Zainal
R22111204
BGC Group Pte Ltd(Outsourcing)
EA 05C3053
