Salary: Up to $6500
Duration: 1 year contract (renewable)
Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)
Working Hours:
-Monday to Friday, 9am to 6pm;
-but required to work overtime (IF REQUIRED due to outage or escalations to be resolved) or staggered shift to meet the business requirement
Responsibilities:
● Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
● Troubleshooting and resolving single customer issues with Windows
● Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
● Using remote administration tools to resolve issues on desktops, laptops, and printers.
● Ensuring proper documentation, notification, tracking, and follow up of all incidents.
● Manage and mentor onsite team in Asia Pacific
● Manage vendors for Project Delivery
● Update policies, procedure, and documentation relevant to project or operation
● Ensure compliance with standards, policies, and processes
Requirements:
● 5+ years of work experience in large enterprise companies
● University degree in computer science or equivalent experience in IT
● Strong knowledge in User & VIP Support and ITIL methodology
● Proven ability of project and team management
● Familiar with Mac and Window OS system
● Pleasant with good telephone manner, mature and independent
● Able to work under pressure, self-motivated, strong problem solving and analytical skills
● Strong data analytic, communication & interpersonal skills
● Proficient in English and Mandarin as have to liaise with China counterparts
We regret to inform that only shortlisted candidates will be notified.
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