Key Responsibilities:
- Customer Support:Handle customer inquiries, process orders, and manage communication with clients.
Assist in resolving issues or complaints and ensure customer satisfaction.
- Sales Order Processing:Prepare and process sales orders, ensuring accuracy of information such as pricing, product availability, and shipping details.
Work with supplier / client to ensure timely delivery.
- Data Entry :Entering data from various sources (e.g., paper documents, forms, emails, or verbal communication) into systems, databases, or spreadsheets. Track and record sales activities, including follow-ups and meetings.Ensuring data accuracy and completeness by cross-checking information and resolving discrepancies.
- Coordination and delivery Scheduling:Coordinate with supplier and client to ensure smooth execution of sales processes.
- Inventory and Stock Monitoring:Work closely with inventory teams to track stock levels and assist with order fulfillment.
- Administrative Support:Manage and maintain sales documentation, contracts, and agreements.
Assist with invoicing and processing payments when necessary.
Key Skills:
- Organizational Skills: Strong ability to manage multiple tasks and prioritize work efficiently.
- Communication Skills: Excellent verbal and written communication skills to interact with customers, sales teams, and other departments.
- Attention to Detail: Accuracy in data entry, order processing, and reporting is essential.
- Problem-Solving: Ability to identify issues and propose solutions to assist the sales team and customers.
- Technical Proficiency: Familiarity with accounting software, spreadsheets (Excel), and other administrative tools.
- Customer Service Orientation: A proactive approach to ensuring customer satisfaction and responding to inquiries.
Please send in your resume to the below email address if you are interested: [email protected] / [email protected]
