Job Overview
As a Management Trainee, you will undergo a comprehensive training program to develop the skills and knowledge required to manage a Famous Amos outlet. You will work closely with the Store Manager to learn all aspects of store operations, including baking, customer service, inventory management, and team leadership. This role is designed to prepare you for a future leadership position within the company.
Key Responsibilities
1. Operational Excellence
- Assist in the baking of Famous Amos products, ensuring adherence to company recipes and quality standards.
- Support the wrapping of hampers and gift sets during festive and promotional periods.
- Handle orders for batters and dry goods, ensuring adequate stock levels.
- Perform daily cash handling tasks, including opening, closing, and reconciliation.
- Maintain an organized and clean work environment through effective housekeeping.
2. Leadership and Team Management
- Supervise and lead the team in the absence of the Store Manager.
- Ensure that all staff are properly oriented and trained, fostering a supportive work environment.
- Participate in staffing activities, including recruitment, scheduling, and performance management.
3. Compliance and Maintenance
- Ensure the outlet complies with company policies and procedures.
- Oversee the maintenance of outlet equipment to ensure smooth operations.
4. Customer Service and Sales
- Maintain a high standard of product quality and service to enhance customer satisfaction.
- Work towards achieving monthly sales targets by implementing effective sales strategies.
- Address customer inquiries and feedback to improve the overall shopping experience.
5. Reporting and Communication
- Prepare and submit monthly reports on sales, inventory, and other key metrics.
- Act as a liaison by communicating updates from the Head Office to the team.
Requirements
- Diploma or degree in Business, Hospitality, or a related field.
- Passion for baking and customer service.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Willingness to work rotating shifts, including weekends and public holidays.
- Ability to stand for long periods of time
What We Offer
- Comprehensive training program.
- Career advancement opportunities within the company.
- A dynamic and supportive work environment.
