Key Responsibilities:
- Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective.
- Engages with stakeholders to deliver projects from original concept through final implementation.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
- Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
- Manages the delivery of the project/program, including rigorous scope control and change management.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
- Documentation and management of risks and issues.
- Ensures clear and concise communications to all stakeholders.
- Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
- Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organization's consulting and technical services offerings.
- Coordinates activities of the project teams through task delegation, resource assignment and program management.
- Performs any other related task as required.
Knowledge and Attributes:
- Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
- Ability to establish strong relationships with internal stakeholders and external clients.
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
- Excellent written and verbal communication skills.
- Excellent team-building skills and ability to work in high-pressure environments.
- Advanced ability to manage urgent and complex tasks simultaneously.
- Advanced business acumen and commercial skills.
- Passionate, strong initiative, self-driven with a commitment to succeed.
- Advanced influencing ability whilst taking a collaborative approach.
- Decisive with good attention to detail ability.
- Advanced ability to promote project services to both internal stakeholders and external clients.
- Excellent competency in project change management.
- Extended knowledge of the industry, domain, or technology related to the client's project.
- Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in business and / or project management or related field.
- Relevant project management certifications preferably PMP required.
- ITIL certification is beneficial.
Required Experience:
- Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment.
- Advanced client engagement experience.
- Advanced demonstrated understanding of the project/program life cycle.
- Advanced demonstrated competency in project/program change management.
- Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.
