Working location: East/West
Working hours: 5 Day week 9am-6pm (Need to work weekends, Wed & Thurs Off)
Salary: $2,600 - $3,000
Roles and responsibilities:
Lead Management and Parent Liaison
- Ensure all new enquiries (calls, email, online leads, walk-ins etc.) are responded to within 24 hours.
- Actively follow up on leads and assist them with their queries to identify the right classes and move them toward registration
- Ensure any follow-up with i.e. tutors, and placement tests are arranged and communicated clearly to all parties
- Ensure a high service standard for parents
Open House/ Events and Tradeshows
- Manage prospect leads to ensure all parent information is recorded and confirmations are sent.
- Ensure all items (brochures etc) are packed and ready to go for tradeshows
- Actively speak to prospects at tradeshows as a representative
Parent Liaison with parents/ community guests/ teachers
- Work hand in hand with tutors and management on parents’ concerns/queries.
- Report any matters of concern or clarification regarding families to the Management when relevant.
- Provide a bridge between tutors and parents by being aware of class matters/events & communicating important daily messages shared by parents to the teachers effectively.
- Work to establish a collaborative, warm, and approachable team culture within the school.
Marketing
- Take photos & videos of regular classes at the centres
- Feedback on class schedules, ensure that website is updated and adjusted according to what parents need and find useful
- Ensure all messaging platforms are manned during school hours Mon - Fri 9am-6pm
- Ensure that all communication from the school is on-brand and consistent with the guidelines
Qualifications:
- Bachelor’s Degree or Diploma
- 2 years of related work experience in a front office or admissions role in education a service-orientated industry
- Experience in sales or admissions will be an added advantage
- Customer service experience is essential in dealing with both existing and prospective parents
- Experience working in a school/enrichment environment would be an added advantage
- Possess a collaborative attitude and work well in a team-orientated work environment
- Excellent written and verbal communication skills
- Results orientated with a hands-on approach
- Ability to multi-task is essential for this position
Interested parties, please email to [email protected]
Karin Yong
Registration: R22108239
EA Licence: 01C3135
