Responsibilities:
- Lead the team in investigations, troubleshooting and problem solving of incidents and abnormal observations
- Act as SMC (Site Main Controller) for emergencies arising during after office hours until the arrival of the Operations/ Terminal manager
- Lead team on process control, application, process recovery and emergency response
- Ensure reduction in Ship shore variance
- Maintain and own the Terminal Inventory management system
- Support coordination with the commissioning of Industrial plant turn around & planned maintenance
- Coordinate day to day permit to work
- Support Terminal maintenance / out of service / in service inspections
- Day to day compliance with VF and lead team members on compliance
- Lead Team discipline & Mentor and coach team members
- Initiate continuous improvement programs in terminal operations
- Manage day-to-day manpower administration and planning, workflow scheduling, and inter-departmental communication to ensure safe, smooth and efficient operations
- Lead in effective shift briefings and ensure key management objectives are communicated in a timely manner
- Lead Shift team members are trained on the relevant mandatory training
- Support communicate commissioning of new / old facilities prior handing over to the Operations team
- Support new projects and manage contractors and communicate
- Manage and prepare for all audits, e.g. customers, ISO, regulatory, THA and safety audits
- Ensure compliance with Terminal SHEQ and VF by Operations team and contractors (including 3rd party)
- Ensure compliance with regulatory and organizational requirements as a trained PFSO (Port Facility Security Officer), Working at Height supervisor and Permit-to-Work approval
- Compliance with local legislation and company’s standards
- Manage relationships with internal and external customers
- Deliver on customers' expectations and requirements in a timely manner
- Participate in Operation Review
- Address concerns from customers
- Handle Complaint handling
- Manage customer expectation
- Address enquiries from Internal / External customers on the services and managing the expectation
- Train and develop team member in operational competency
- Train, coach and guide Operations team members in performance improvements
- Conduct staff performance review and appraisal
- Ensure completion of staff JCP assessments & follow up on competency gap closures
- Support ACE program as a SME (Subject Matter Expert) trainer
- Manage and develop people to ensure a cohesive and motivated team
- Lead & encourage the Team in a positive manner to adapt to changes in the company direction
- Supervise, train and coach technicians and contractors in activities relating to Operations work
- Assist in talent and succession planning of the workforce
- Manages, motivates and develops staff in the terminal operations department (applicable to Team Co-ordinator)
Requirements:
- 3-5 years of relevant terminal operations experience in similar industry
- At least 3 years’ experience as a Team Coordinator
- At least 3 GCE ‘O’ Level Credits (including a Science subject) / NITEC or Diploma in Chemical Process Technology
- Wealth of hands-on knowledge of terminal operations and in depth site-specific knowledge
- In depth knowledge of products, equipment and a seasoned SHE expert
- Knowledge of safety, health and environmental regulations
