Responsibilities
• Respond and handling of customer requests/queries
• Incident resolution
• Change and Service Request fulfilment
• Problem ticket closure
• Preventive maintenance tasks fulfilment
• Vulnerability assessment
• to assist the Team Lead/Operations Manager to train and guide junior team members
• Develop and enhance NOC team capability
• Analysing, troubleshooting and correcting network problems remotely and on-site
• Responsibility for documenting incident RCA report the configuration of the system and (network) system performance tuning
• Responsibility for security compliance, patching, health check & hardening remediation
• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
• Performing standard or project change request as per change window
• Provide on-call 24 x 7 support on a rotating basis
• Responsible for applying operating system updates, patches, and configuration changes
• Perform Preventive Maintenance
• Participate in customer weekly sessions
Requirements
• Degree in Computer Science / IT or equivalent
• Minimum 3 years of experience in in Network support and maintenance (LAN/WAN/Cloud)
• Minimum CCNA Certified
• Experienced in network/security administration in enterprise DC and Public Environment
• Experiences in supporting firewall /network product such as Cisco routers & switches, Cisco Firewalls, Cisco ACI, Aruba, Infoblox, Citrix load balancers, Solarwinds etc
• Experienced in troubleshooting system and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
Licence np: 12C6060
