ISAP-ITS Citrix-VDI RUN Expert

Main responsibilities

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required
• supports new technologies and leverages them to provide consistency of service across streams
• manages service improvements for all Citrix and VDI services supported throughout the organization
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on the company's best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution

As an experienced professional in Citrix- VDI Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
• guarantees the production readiness and license to operate of new projects and solutions
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the company's operations
• actively assists in identifying the most technical skilled candidates for open roles
• define the technical skillset required to support the company's technologies.

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
• technically coach and develop partner resources to improve productivity
• have to maintain a smooth relation with partners, vendors and global clients/teams

As a member of ISAP/ITS, he/she:

• facilitates collaboration and spread of information from and to the team,
• participates to the department’s activities including brainstorming, team building and other team or transversal actions,
• fosters innovation mindset,
• contributes to ISAP/ITS global branding and communication
• focus on automation and optimum use of the team to improve efficiency

Job specific environment and/or organization

• English language
• Working hours will primarily match Europe business hours
• On-call support will be expected on a rotational basis

Qualifications and Profile

• Minimum 8~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
• Microsoft and Citrix certification such as MSCE and CCEE is preferred.
• Strong experience with Xenapp 7.x, 6.5, Xendesktop 4 / 5.5,7.x in a Windows 2008 /2012/2016 environment and latest versions of the product.
• Experience with Provisioning Services on Windows 2012, 2016 Hyper-V and Netscaler.
• In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
• In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
• Prior working experience with Virtualization, VDI management, App-V and application packaging will be highly advantageous.
• Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
• Customer service oriented, able to work in a dynamic and fast paced environment
• Excellent communication, interpersonal and troubleshooting skills
• Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
• French language proficiency would be seen as an advantage

Functional

General skills

• Ability to prioritize effectively: Critical
• Ability to work autonomously: Critical
• Ability to work successfully in a team: Critical
• Effectiveness at decision making: Critical
• Adaptability to changing environments: Essential

Technical (Mandatory)

Technical skills

• Citrix - XenApp: Critical
• Citrix – Xendesktop/Netscaler/ADM: Critical
• Altiris: Critical
• Appsense: Critical
• Scripting: Essential
• Windows Server Knowledge: Essential

Other Professional Skills and Mind-set

Management skills

• Ability to deal with issues: Critical
• Manage escalated incidents: Critical
• Capacity to cooperate / work across discipline: Critical
• Capacity to develop others: Essential

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307